Customer retention is the key to a successful business and to remain profitable, there are several strategies you should implement to keep them coming back for more. Did you know that selling to your existing customer base is 6-7 times less expensive than gaining new customers? And although your business may be the best around…
Retail customer service starts with eye contact. Making eye contact tells the customer you see them and are ready to help. If you are busy with another customer, eye contact and a quick head nod lets them know you’ll be with them ASAP. Customers interact with your staff each time they walk into your store. …
What is the best way to reach tradesmen so that they will use the tools, building materials, or services you offer? It’s a question that is often asked within our industry and the answer is comprised of numerous components. We’re going to cover the most important dos and don’ts so you can effectively market to…
Did you know there are thousands of different grades of steel? A steel’s grade describes the amount of carbon it contains, what alloying elements it contains, and the way it has been processed. At its simplest, steel is a combination of iron and carbon, key elements of the manufacturing process affect the finished material’s weight, strength,…
Most homeowners have a running list of repair and improvement projects. A savvy homeowner may feel comfortable taking on some of these tasks themselves. A homeowner who lacks tools, time, or DIY experience may have a professional handyman on call to tackle general home repair and improvement projects. A handyman is someone who qualified, experienced,…
There are several signs that your roof may need to be repaired or replaced. If you see signs of moisture inside your home, like dark stains or peeling paint on ceilings or at the top of walls, or your roof has been affected by heavy wind, hail, ice build-up, or a fallen limb, you should…
Age or damage to your roof that causes moisture build-up in the roof decking can lead to rot, decay, and eventually, damage to other parts of your home. If you have moisture issues in your attic, would like peace of mind when buying or selling a home, or have had potential damage to your roof,…
When the COVID-19 pandemic started, roofing contractors were forced to turn to technology to keep their livelihoods afloat and keep employees working. Roofers had 2 major pain points – Customer retention & acquisition and ensuring the safety of their employees. On the customer front, companies needed to maintain relationships with existing customers, and more so,…
Being a team leader can be both rewarding and challenging, even for the most experienced managers. Dealing with schedules, conflicts and each employee’s personal situation can make the job feel tough. However, there are also some amazing things that come along with people managing like being able to positively influence people, give recognition for hard…
Teaching financial independence to young people is more important now than ever. Having a financial plan in place is of the utmost importance as we navigate a world that is rapidly changing in every aspect. Financial independence can also create a sense of stability and reduce future stress. The next generation will forever be impacted…