Privacy and Security
Thank you for visiting www.shingleeater.com. Shingle Eater, Inc. is committed to honoring and protecting your privacy while at the same time providing you with a first rate on-line and shopping experience. As an important part of respecting your privacy, we believe that you have the right to know what information is collected by this Web site, how such information may be used, and what security measures are taken to protect your information.
Collection and Use of Information
When you visit our Web site, place an order, request a brochure and/or contact us via e-mail, certain information is or may be collected. Among the types of information that may be collected are the following: domain names of visitors to our site; if you place an order or contact us, your name, address, e-mail address and whatever credit card information you provide in connection with your purchase;”navigational information” regarding the traffic patterns of our Web site, including the number of visits to a particular page and user-specific information on which pages a guest visits, average length of time spent on the site and similar site usage data; and any information that you may choose to submit in connection with any e-mail messages, on-site surveys, registry programs, contests and the like.
We use this information in order to analyze, manage and improve our Web site so that we may continually strive to provide you with the best shopping experience that we possibly can. Information on traffic patterns and the number of page visits and the like helps us to further develop and improve our site layout to better meet your needs. Of course, we also use information such as your name, e-mail address and credit card information to contact you, respond to your inquiries, send you a catalog and to process, deliver and receive payment for your purchases. We may use such information to notify you of services, special offers, new products and other services that we believe may be of interest to you, or to notify you of important new changes in our Web site. Finally, we use collected information to help us diagnose problems with our server or other technical issues relating to the performance of the Web site. For further information, please see “Cookies” and “Providing Third Party Information” below.
Becoming a Registered User of ShingleEater.com
In order to become a registered user of ShingleEater.com, you may need to share some personal information, such as your name and e-mail address. You do not have to be a registered user to visit our site. But, you will have to register if you want to place orders or make full use of our services. Once you register, you will have an account with Shingle Eater and a password to access that account. You may never use another person’s account without permission and you may not use anyone else’s password. You should keep your registration current and complete. You are responsible for maintaining the confidentiality of your account and password. Please also let us know if there is any unauthorized use of your account or password. We recommend that you always log out from your account at the end of a session with us to prevent other people from accessing your account without your permission. When you buy something on ShingleEater.com, you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered customer of shingleeater.com. We may also collect survey information and store your responses in your account.
Please note that if you choose to share information about yourself in an open format, such as through a Third Party Site like Facebook or Twitter or in the user-generated content elements of our own Sites, we consider that information to be public information – and not personal information.
Shingle Eater, Inc. takes reasonable precautions to protect the security of your personal information. Our Web site is hosted on secure servers and utilizes SSL secure server software. Any personal information that you provide is encrypted while it is being transmitted over the Internet in order to reduce the possibility that such information can be read by an unauthorized person. Any information collected by us is stored in private files behind a firewall designed to protect your information by denying unauthorized access by outside users. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. For example, we cannot ensure the security of your data during transmission to us or the security of your data on an iPhone (or other telephone device that can use iPhone applications) or on your Twitter page or on another computer. This reality is true of all Internet or data transmission use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
Opt In/Opt Out
If you do not wish to receive e-mail regarding special offers, or catalogs, please let us know by sending us an e-mail to email@example.com. Please be sure that your e-mail includes your name and address. You can also let us know by mailing us at Shingle Eater, Inc. Company, Inc., Internet and Catalog Sales, 12 Wamsutta Ridge Road, Charlton, MA 01507, or by calling us at 1-508-248-7800.
If you would like to correct or update any information that you have previously provided, you may do so via the contact information set forth above.
Please note that sometimes these requests may take up to 6-8 weeks to be effective, particularly if we are removing your name from postal mailings. In addition, when you purchase from us online or through our catalogs, or when you choose to enter a sweepstakes or other promotion, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications.
Providing Third Party Information
To serve you better, we may combine information you give us online, in our distributor stores or through oother sales channels. We may also combine that information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Our mailing lists are sometimes made available to companies whose products and services may be of interest to you.
We may collect, store or accumulate certain non-personally identifiable information concerning your use of this Website, such as information regarding which of our pages are most popular. We may share or transfer such non-personally identifiable information with or to our affiliates, licensees and partners. We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Shingle Eater, Inc. Company, Inc. or to others. We may also disclose your personally identifiable information when we believe the law requires it.
When you visit this Website or view one of our e-mails, we may use pixel tags (also called “clear” gifs), tracking links and/or similar technology to note some of the pages you visit on our Website and personalize your experience. We may also use pixel tags to determine what types of e-mail your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Website you agree that your data may be transferred to such parties in these circumstances.
When you complete a feedback form or one of our surveys, you may opt-out of receiving future communications from us. You may change your preferences at any time by clicking the “unsubscribe” link at the bottom of each e-mail you receive from us or by e-mailing us at firstname.lastname@example.org. You may remove your name from our mailing list by calling 1-508-248-7800.
Social Commerce and Other Third Parties
We work with trusted third parties, including social network sites like Facebook, and with application developers who specialize in social commerce so we can connect to your social networks. These companies operate Third Party Sites. We provide access to our Sites by third parties and business partners so we can generate interest in our products among members of your social networks and to allow you to share product interests with friends in your network.
The use of any features made available to you on our Sites by a third party may result in information being collected or shared about you by us or by the third party. Information collected or shared through any such third party features is considered “public information” by us because the Third Party Sites made it publicly available. If you do not want us to be able to access information about you from Third Party Sites, you must instruct Third Party Sites not to share the information. We cannot control how your data is collected, stored, used or shared by Third Party Sites or to whom it is disclosed. Please be sure to review the privacy policies and privacy settings on your social networking sites to make sure you understand the information they are sharing. If you do not want a Third Party Site to share information about you, you must contact that site and determine whether it gives you the opportunity to opt out of sharing such information. Shingle Eater, Inc. is not responsible for how these third parties may use information collected from or about you. However, we do identify areas on our Sites where third parties share information about you.
Facebook’s “Like” feature is a good example. (Other third parties have or may have similar ways for you to express positive opinions about our products – now or in the future.) We may agree to allow Facebook’s “Like” feature to run alongside images of our products so you can “like” one of our products and to see how many other Facebook users “like” each of our products. You should know that Facebook may collect or register the fact that you “like” a product and may post that information to your “News Feed” on Facebook and to your Facebook profile’s “Wall” and “Info” pages. So, the fact that you “like” one or more of our products may be made known to members of your Facebook network. This would be true for your friends too. If they “like” one of our products, you will see it on his or her News Feed, Wall or Info pages. Finally, by “liking” one of our products, you consent to the display of that information by us. If you do not wish this to happen, you should not click that you “like” a product and you should review your privacy settings on Facebook (or similar Third Party Site). Note that we are not obligated to display someone’s name, profile photo or other “public” Facebook profile information on our website even if that Facebook user “likes” one of our products. We reserve the right to remove the information of any person which we deem to be inconsistent with our ideals or otherwise inappropriate for public association with our company. We may remove from our Sites, in our sole discretion, any product offering or any photo or product description relating thereto.
European Union Users
IF YOU REPRESENT AN ORGANIZATION, YOU WILL BE RESPONSIBLE TO ENSURE THAT EACH MEMBER OF YOUR ORGANIZATION (INCLUDING EMPLOYEES AND CONTRACTORS) ABOUT WHOM PERSONAL INFORMATION MAY BE PROVIDED TO SHINGLE EATER, INC. (OR ITS AFFILIATES) HAS GIVEN HIS OR HER EXPRESS CONSENT TO SHINGLE EATER, INC.’S (AND ITS AFFILIATES) PROCESSING OF SUCH PERSONAL INFORMATION.